FAQ

FAQs

Please explore our range of frequently asked questions. If you cannot find the information you’re looking for please do not hesitate to contact our reception staff.

What can I do if I need a GP after hours?

The West Australian Deputising Medical Service Inc. (WADMS) provides a service to our patients 24 hours a day, seven days a week for urgent home visits. If you ring the surgery after hours our recorded message lists the emergency phone numbers to contact. These numbers are also listed on our surgery appointment cards. Please request one and keep it at home.

Urgent home visits after hours: WADMS phone (08) 9321 9133.

Emergency any time: Phone 000 and request an ambulance.

After Hours GP Clinics: Mercy Medical Centre, Ellesmere Road, Mount Lawley, Telephone 9370 4200. Open Friday 7-10pm, Saturday 2pm-10pm, Sunday 2pm-11pm and public holidays 10am-10pm.

Can I request a home visit from a GP within business hours or a telephone consult?

If a home visit is requested during surgery hours, one of our nurses will ascertain the status of the problem, and if necessary talk to the doctor requested. If the doctor is unavailable, WADMS will be contacted to make a home visit.

All requests to speak with a doctor will be assessed by one of our nurses first, then if deemed necessary passed on to the relevant doctor. If the request is not urgent a message will be left with the doctor to contact you.

What should I do if I think I am witnessing someone having a heart attack or stroke?

For any emergencies such as this, telephone 000 and request an ambulance.

The operator will be able to best advise how to proceed until assistance arrives.

Where is the nearest pathology clinic and how do I receive my results?

If blood samples are required, this can be done by our Clinipath phlebotomist Emma. Emma is here Monday to Friday 8am to 4pm. We are now open on a Saturday morning from 8am – 11am. If a Glucose Tolerance Test is required, you will be required to make an early morning appointment. Please ring the practice number, to speak to the girls to make this appointment or any questions.

Can I use my mobile phone in the surgery?

We have tried to make our surgery a comfortable and attractive place for all of us. Please consider other patients by keeping your children close to you to minimise disturbance in the waiting room. Please note that a spare room is always available on request for patients who are in distress or who need extra privacy.

We request for your assistance in turning off your mobile telephones while in the doctor’s consulting room. Thank you for your consideration.

How can I obtain a repeat prescription?

It is a recommended medical practice that patients be reviewed each time a script is required. If you have not seen your doctor within 6 months you will need to make an appointment. It is the policy of this practice that we charge $15 for a repeat prescription.

What informational resources do you have available for patients?

A substantial number of videos are available for loan on a variety of topics. Please ensure that they are returned for use by other patients. Numerous books and pamphlets covering a wide range of health issues are also available.

How is my privacy protected at Dianella Family Medical Centre?

The doctors, nurses and reception staff at the Dianella Family Medical Centre are committed to protecting the privacy of individuals and their personal information in accordance with the National Privacy Principles. Further information on the Privacy Act or a copy of our Privacy Policy is available to you on request. If you would like a copy of your medical records, please discuss this with the doctor.

Will I automatically be added to the Disease Registers (if applicable to my circumstances)?

This practice submits patient data to various disease specific registers (cervical, breast, bowel screening, etc) to assist with preventative health management. If you wish to opt out of this system please advise your doctor.

Partnership & Responsibility

The doctors and nurses at this surgery work hard to keep up to date with the latest medical innovations to provide your whole family with comprehensive and efficient medical care. We have several reminder systems in place (e.g. cervical and prostate screening). If you do not want to be in our reminder system please let us know.

However, there are certain things we cannot do because of time and financial constraints e.g. we cannot check whether you have attended for specialist care when a referral has been made, or whether you have had requested investigations performed. Therefore we ask your cooperation and encourage self-responsibility for your health care.

How can I leave feedback about my experience at Dianella Family Medical Centre?

A suggestion box is available for your comments and we welcome your feedback, with compliments or concerns. If you feel that a concern has not been adequately addressed you may contact:

Health & Disability Services Complaints Office
Phone: (08) 6551 7600 or Outside Perth: 1800 813 583
Or write: GPO Box B61, Perth, 6000